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Frequently Asked Questions

Size Guide:
Q1. How do I choose the right size?
A: Different products may have varying size measurements. We recommend carefully reviewing the size chart on each product page and referring to the detailed measurements to select the appropriate size.
Q2. Are all items true to size?
A: Some of our products may fit slightly small. For products labeled "skinny fit," we suggest choosing one size up if you are unsure. If you have any uncertainties about sizing, please contact our customer service team. Always refer to the size chart on each product page for recommended sizing.

Product & Stock:
Q1. How do I know if an item is in stock?
A: Here are the different stock statuses:

  • In-stock: The item is ready, and it usually takes 1-3 business days for the order to ship out.
  • Out of stock: The item is currently unavailable, and we are unsure of the estimated restocking time. We will notify you when the item is restocked.
  • Pre-order: The item is currently unavailable, but it is being produced and is expected to be ready on the specified date.

Q2. Why do you have a pre-order model?
A: Our pre-order model helps the fashion industry stay trendy while minimizing waste. We involve you in the decision-making process by allowing you to choose what we produce and how much of it. This approach ensures that we only keep a small number of each style in stock, reducing the chances of having unsold pieces. We care about the environment and strive to make our planet a better place.
Return & Exchange:
Q1. How do I initiate a return?
A: We accept return applications within 60days from the date of receipt. If you wish to return or exchange a product, please contact us or chat with us online to initiate the process.


Q2. Do I need to pay for the return shipping fee?

A: Yes, customers are responsible for the return shipping fee. We recommend carefully checking the size information and confirming all the order details before placing your order to minimize the need for returns.


Q3. Can I return the product to the address on the received package?

A: Please note that any addresses on the parcel are not approved as the return address. Return packages should be authorized by our customer service team. Any return request not authorized by customer service will not be honored. Please contact us for the correct return address.


Q4. Can I exchange products?

A: Yes, you can exchange products that are not shipped or out of stock. Please contact us with the necessary information, and we will assist you in exchanging the items. However, for products that have already been shipped, you cannot exchange or return them until you receive them.



Q1. How can I choose a different language or currency?

A: Click on the Account/Profile icon at the top left section of the website. From there, you can select different languages and currencies.


Q2. Why do items in the cart disappear?

A: We recommend registering for an account before placing an order. If you don't have an account, the shopping cart may not be able to retain your items or may lose some items during the ordering process. Registering an account ensures a smoother shopping experience.


Q3. How can I subscribe to the shopping site?

A: You can register an account on our site, and you will receive exclusive emails with the latest news from our official email address (service@peachista.com).


Shipping Issues:

Q1. Do you offer free shipping?

A: Currently, we offer free shipping for orders over US$59 in the United States, Australia, United Kingdom, New Zealand, and Canada.


Q2. How much does shipping cost to my location?

A: Shipping fees depend on the weight, distance, and the shipping method you choose. For more detailed shipping information, please check our Shipping & Delivery page. To determine the exact shipping cost, add the items to your cart and proceed to the checkout page. Before making the payment, you will see the shipping fee for your order.


Q3. Can my order be shipped in one package?

A: Items on our website are prepared by different suppliers or designers, so they might be shipped separately.


Q4. What is the shipping time?

A: Please note that the total shipping time includes the processing time and the delivery time. It excludes any customs delays, non-business days, national holidays, and unforeseen circumstances. For more details, please refer to our SHIPPING POLICY. Due to the limited transportation situation during COVID-19, the shipping time might be longer than usual.


Q5. Which countries do you offer shipping to?

A: To check if we offer shipping to your country, add an item to your cart and proceed to checkout. During the checkout process, you can select your destination country. If it is available for selection, it means we can ship to your chosen country.


Q6. What shipping carrier do you use?

A: We offer several shipping carriers depending on the destination country. However, in most cases, we ship using national postal services, such as USPS (United States Postal Service) for the US and Royal Mail for the UK.


Q7. Will there be any tax charges?

A: Upon arrival in the destination country, international orders may be subject to duties and taxes imposed by the customs department. The recipient is responsible for any additional charges for customs clearance. We have no control over these charges and cannot predict their exact amount.


Q8. What should I do if I receive a package with missing items?

A: There might be two situations for missing items:

1. If your order is overweight due to too many items or contains pre-order products, we may split the order and ship it in several packages. The missing items may be in the upcoming packages. If you have any questions about your package's tracking information, please contact us.

2. If the missing items were caused during packing or transportation, please contact us immediately. Email us with your order number and provide information regarding the issue, along with pictures of the items and the outer package you received.



Q1. How can I find my order number?

A: You can log in to the website and check your account for the order number. Alternatively, you can look for any order confirmation emails that you received. If you are unable to locate the order number, you can provide us with your registered email, and we will try to locate it for you in our system.


Q2. What does "Awaiting Payment" mean?

A: "Awaiting Payment" or "Unpaid" status indicates that the payment for the order did not go through. Currently, our customer service team cannot void or make changes to unpaid orders. If you wish to cancel, you can disregard the order, and we will not charge anything or process the order. We suggest placing a new order directly.


Q3. Do I get charged before or after receiving the package?

A: We only start preparing your order once we receive the payment. Therefore, the payment is typically processed before the package is shipped.


Q4. How can I modify the quantity, size, or color in my cart?

A: To modify the quantity, size, or color of items in your cart, we suggest clicking on the respective options under "Qty" or "Size/Color" on the right side of the shopping cart. Alternatively, you can click the cross option next to the item price on the right side to remove unwanted items.


Q5. Can I add more items to an already placed and paid order?

A: Unfortunately, we cannot add more items to an order that has already been paid for. We recommend placing a new order for any additional items you wish to purchase.


Q6. Do you accept Credit/Debit cards?

A: Yes, we accept both Credit and Debit cards as payment methods. When choosing the payment method during checkout, you can select to pay by Credit/Debit Card, or PayPal. The Credit/Debit Card option will automatically appear as the first payment method at the bottom left of the web page. For more information, please refer to our Payment Method page.


Q7. Why am I unable to pay? Why do I see an "ERROR" message during checkout?

A: If you are using PayPal as a guest to pay, please double-check if you have entered the correct shipping or billing address. PayPal will notify you of any errors and redirect you to the checkout page if any incorrect information is entered, such as an incorrect zip code. If you are using a Credit Card/Debit Card, please ensure that you have entered the correct card numbers. If any incorrect card number is entered, you will be notified of the error or prompted to use another card. In some cases, to minimize the risk of fraud, certain debit/credit card companies only allow online payments when the billing address matches the shipping address.